Let's say a few words about the audit. We can't say that this is our favorite thing to do, because it is always easy to criticize. However, not everybody do that in terms of a coherent proven methodology – so this is something we can brag about. But what does it look like from the point of view of the client? He gets a long list of comments and our recommendation to improve everything as soon as possible. Seems like everything's fine. Now he the client sees the business from a different perspective and understands what to do. But often this is the end. However, the audit is just the beginning, sort of acceleration before the actual work.
In our case, everything worked out much better. The client didn't just thank us for the work and started implementing the improvements. The tasks were divided into two groups.